Dealer.com launches company-wide employee training and development

first_imgSource: August 31, 2009, BURLINGTON, VT– Dealer.com Dealer.com, the global leader of online marketing solutions for the automotive industry, today announced the launch of comprehensive employee training and development programs. Already renowned for keeping auto dealership clients two to four years ahead of the competition, the new training initiatives further ensure that Dealer.com team members lead the industry in knowledge and skills at all levels of the organization. The customized, unrivaled training programs are also designed to preserve the company’s unique culture and provide growth opportunities for all employees. This extensive investment in development benefits Dealer.com auto dealership customers of all sizes and types, by ensuring thought and service leadership throughout the organization.Central to the development initiative is uFuel, Dealer.com’s new online learning management system, selected and implemented over the last 14 months. The technologically innovative system was specifically designed to assess staff knowledge and skills at all levels of the organization, including executive. The analysis is then used to provide training to raise the overall knowledge level of the company and consistently provide the industry’s best service and technology. uFuel contains interactive simulations, measures success and knowledge gaps, and creates training programs for areas of improvement.All new employees also participate in an extensive training program, designed around the new uFuel standards of excellence. Based on this training, new Dealer.com employees achieve Pro-level certification. This training and certification ensures that all employees have extensive knowledge of the automotive industry, leading online marketing strategies and techniques, and dealership best practices. Further, all current employees are scheduled to reach Pro-level certification by the end of 2009. Recertification will then be required on an ongoing basis to reflect technology and industry changes.Dealer.com is also launching the innovative new Leadership Development Program in conjunction with a grant from the state of Vermont and a partnership with Champlain College business school. This exclusive, customized management training has been in development for the past 16 months. The inaugural program begins this fall and will include high-potential staff members who will engage in 52 weeks of MBA-level course work, tailored to maintain Dealer.com’s unique culture. The management program will develop the company’s future leaders internally and ensure the highest level of management quality throughout the organization.”We have the best and brightest employees in the industry and take pride in our strategic technology and marketing leadership. We have a proactive approach to providing training to make sure that every Dealer.com employee offers our customers the best industry knowledge and service,” commented Mike Lane, Dealer.com COO. “Our training and development programs are yet another initiative to keep our dealers ahead of the competition.”About Dealer.com (www.dealer.com(link is external))Dealer.com is the global leader in online marketing solutions for the automotive industry, providing award winning e-marketing solutions to OEMs, auto dealers and media companies.  More of the nation’s top 125 auto groups use Dealer.com for their online marketing than any other provider.  Recent national and international accolades include: The Ernst & Young Entrepreneur of the Year, top ranking in The Net Promoter® Score Survey of customer satisfaction, Deloitte’s Technology Fast 500 and the Web Marketing Association’s Automobile Standard of Excellence. In addition, Dealer.com was the 2008 top rated web provider on leading online rating websites, as well as the Gold Award winner from the Dealers’ choice awards for best dealer website solutions.last_img read more

BTN interview: Gloria Gallardo, president, Guayaquil Public and Municipal Company of Tourism | Focus

first_imgHaving been recognised as a regional leader by voters at the World Travel Awards, Breaking Travel News here talks to Gloria Gallardo, president of the Guayaquil Public and Municipal Company of Tourism, to find out how it feels to have wonBreaking Travel News: Congratulations – Guayaquil has been honoured with the titles of South America’s Leading City Destination, South America’s Leading Meetings & Conference Destination and South America’s Leading City Tourist Board at the World Travel Awards – how does it feel to have won?- Advertisement – Breaking Travel News: How would you describe the mood among tourism insiders in Guayaquil, and Ecuador more generally, in late 2020? Are you hoping for a return to normality next year?GG: When Covid-19 first hit Guayaquil, the local city hall authorities took control over to restrain the negative effects of the pandemic. In doing so, it also aimed to keep the city economy running accomplishing short- and long-term results. Especially, the tourist area we have met with great success.The tourism industry of Guayaquil felt supported by the mayor of Guayaquil, Cynthia Viteri Jimenez, who worked together with the Public and Municipal Company of Tourism of Guayaquil, that I lead, and formed the ‘United for the Reactivation of Tourism in Greater Guayaquil’ committee.This is an organisation that has the participation of representatives of the entire tourism industry. The objective is generating proposals to benefit the tourist sector, an important pillar for the economic reactivation of the city. Some of the measures that we have been adopting include: obtaining the Safe Travels certification, temporary suspension of tourism taxes and levies, application of 75 per cent capacity for restaurants, application of 30 per cent capacity for the realisation of events and the re-opening of piers and parks.Breaking Travel News: What plans does the Guayaquil tourism board have to restore confidence in the market looking ahead to 2021?GG: After the Covid-19 health crisis, it is our top priority to regain consumer confidence. We will focus on adopting all the necessary means to guarantee the well-being of tourists. This is where we implemented training through biosecurity and the Safe Travels stamp safety measure, to ensure that the value chain of the sector targets specific health and hygiene issues. In addition, these measures are essential for employers not to provide their services in a safety manner but it aims to also protect themselves and allow their environment to adapt more quickly to the new conditions brought as a result of this pandemic.Guayaquil is considered a business travel destination and world class professional events hub. In this post-pandemic year, two events have been successfully held: International Book Fair (virtual event) and the seventh edition of Raíces a Gastronomy Hybrid Fair (face to face and virtual). At the same time, 24 virtual events and four hybrid events are in the works.For the upcoming 2021 year, the Convention Bureau of Guayaquil will manage to bring more events to the city that will generate an inflow of tourists, creation of new jobs and social progress. All these events will have the support of the Public and Municipal Company of Tourism and control agencies to guarantee the security and quality of the events and act as the watchdog of bio-safety protocols.More InformationFind out more about visiting Guayaquil on the official website. OlderBreaking Travel News interview: Andreas Scheck, vice president, sales, LATAM Gloria Gallardo: For us, it was a huge honour to have been nominated. To have won, in all the nominations, it is a huge responsibility that will challenge us even more to maintain and improve our services.  Breaking Travel News: How useful are the World Travel Awards and similar accolades in promotion of the city to a global hospitality market?- Advertisement –center_img GG: These awards awake people’s interest in Guayaquil. It makes the world to keep an eye on us and show what the city’s got to offer. Thanks to new technologies; we are able to join efforts and promote a modern and cosmopolitan concept of Guayaquil and its people who feel proud of their hometown and their identity.- Advertisement – – Advertisement –last_img read more