Update: Air Corps and Army on scene to assist with wildfire

first_img Update: Air Corps and Army on scene to assist with wildfire Facebook Twitter An Air Corps helicopter has arrived in Donegal to help tackle wildfires in the west of the county.The Defence Forces say army personnel from nearby Finner Camp are also providing ground support.Firefighters, Civil Defence and local volunteers have been battling gorse fires since 6 o’clock this morning.Captain Paddy Molloy, spokesman for the Defence Forces, says the Army and Air Corps is ready to help:Audio Playerhttp://www.highlandradio.com/wp-content/uploads/2019/04/molloyfire.mp300:0000:0000:00Use Up/Down Arrow keys to increase or decrease volume.Milford Gardaí have joined calls from Donegal County Council for all motorists in the Belcruit, Kincasslagh and Loughanure areas to avoid coming to the locality as the amount of cars on the road has caused serious issues for the fire brigade in accessing the fires during the afternoon.There have been unconfirmed reports of damage to houses.Local Cllr Mícheal Cholm McGiolla Easbuig has once again paid tribute to the work of volunteers on the ground and says attempts are ongoing to evacuate houses:Audio Playerhttp://www.highlandradio.com/wp-content/uploads/2019/04/mic6.mp300:0000:0000:00Use Up/Down Arrow keys to increase or decrease volume. Nine til Noon Show – Listen back to Monday’s Programme RELATED ARTICLESMORE FROM AUTHOR Pinterest Twitter AudioHomepage BannerNews Facebook Important message for people attending LUH’s INR clinic Previous articleCalls for country-wide smoky coal banNext articleFinn Harps 0 v 2 St Pats – FT Report News Highland center_img Pinterest WhatsApp Loganair’s new Derry – Liverpool air service takes off from CODA By News Highland – April 22, 2019 Community Enhancement Programme open for applications Arranmore progress and potential flagged as population grows WhatsApp Google+ Publicans in Republic watching closely as North reopens further Google+last_img read more

A close encounter of the fifth kind

first_imgI recently observed focus group members as they shared their observations and frustrations with recent changes in online and mobile banking applications at their multibillion dollar Credit Union.  I came away thinking how impressed I was with these members’ knowledge of banking services and their willingness to share their thoughts on how the Credit Union could serve them better.  And I came away thinking, as well, that the issues raised spoke directly to the changing role of CEOs in Credit Unions in the 21st Century. And what is that changing role?  In a recent article, “The Changing Role of the 21st Century CEO”, we discussed the need for CEOs to adjust their roles to focus on listening to learn, developing learners to be leaders, and changing their organizations’ planning and focus to succeed in this new digital environment.  What was left unsaid, was the critical role the CEO must play in driving the organization toward an enterprise-wide focus on customer needs and satisfaction.  And before you say, “but of course, that is what we all want and expect,” ask yourself if your organization has a Voice of the Customer (VoC) program that enables customer-centric problem solving and decision-making?  And ask yourself if your organization has initiated enterprise-wide efforts to make Customer Experience Management a pillar of your strategic and tactical plans and actions. I suspect the answers to both are somewhere between “started” and “what’s VoC and what’s CX?”Why must the CEO’s role include CX leadership?The biggest issue raised by those focus group participants centered on the failure of the new online and mobile services to preserve functionality the members needed and had come to expect.  And the members questioned what process the Credit Union went through to choose the new applications and to develop use cases and test plans, including testing those use cases with members.The members’ issues and questions revealed that the Credit Union’s efforts (decisions and processes) were more product-centric than customer-centric, leaving the members wondering why the Credit Union did what it did; and why they, the members, weren’t asked.  Despite the marketing rhetoric and proclamations of being member focused, most Credit Unions are product-centric, not customer-centric, and make decisions based largely on internal interests and assumed understanding of what members want.  This has to change.  For Credit Unions to succeed in this digital, customer-needs-driven environment, CEOs must take on the role of Chief Customer Experience Officer.  CEOs must lead the way for their organizations to focus on member needs first and foremost by showing how success at customer experience satisfaction will lead to new business, higher retention, lower delivery costs and higher net returns.  There is no greater new “focus” for 21st Century CEOs than this because digital delivery, data access and data analysis is driving your competitors forward, and you must keep up to succeed, even survive.If You Aren’t Actively Engaged in VoC and CX Efforts, You Better Start, Now We all like to think we know our businesses, and that includes knowing our customers.  But there is too much evidence to the contrary, when it comes to customer understanding, to hold onto that belief.  It is no longer enough to be close to right when creating and delivering products and services to your customers.  It is no longer enough to be a bit better than your competition at delivering those products and services. It is no longer enough to be “friendlier” or less “fee focused.’’  In this digital age, “enough” is not god enough. You must outperform your competitors at the task of meeting the stated needs of your customers.  Do that well, and you will retain their business, get more of it, and get their friends and family members’ business too.  But to do that, you have to get busy, now.It’s time you got busy working on these VoC and CX initiativesAssessing your culture and working to turn it to customer-centric listening and learning.Assigning champions to help you introduce and grow cultural change that leads to decision-making and process change.Setting objectives for capturing and prioritizing customer expectations and preferences that let you organize to act to consistently delight customers.Designing VoC processes and implementing technology to continuously gather customer feedback and stage it for analysis and action.Governing data from multiple sources (including CRM) to understand and act upon customer needs and interactions.Measuring results, learning from them, and doing better in each iteration of effort; because you must become a learning organization to succeed.Why a close encounter of the fifth kind?Too often, we think we know what our customers want and we act on that belief.  But when we actually communicate with them, we find that they are not who we thought they were.  In fact, who they are and what they want often turns out to be quite “alien” to us.  The 21st century CEO’s role, therefore, must include leading efforts to listen and learn from customers and members; and to redefine your organization’s mission and culture to enable meeting your members’ most important needs and wants.UFOs:  Encounters with Unidentified Flying Objects have been categorized into five groups as close encounters of the first, second, third, fourth and fifth kind. The fifth kind involves direct communication between aliens and humans. 31SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Greg Crandell Greg Crandell provides strategy, market planning, business development, and management consulting to financial technology firms and their clients – Credit Unions and Banks. For more years than he wishes to admit, … Web: queryconsultinggroup.com Detailslast_img read more

Duterte says ‘sorry’ to Robredo for believing ‘fake news’ on UN probers

first_img“So basahinlang niya iyan, it is all there and that is where she would exercise herduties, kung meron,” he said. “Ako di pa siya nagtatrabaho nang husto,I have yet to see her (Robredo) working as an ICAD chair and there’s a productof discussion.”/PN Duterte added that Robredo’s mandate asco-chair of the Inter-agency Committee on Anti-illegal Drugs (ICAD) was in theexecutive order creating it. President Rodrigo Duterte has appointed Vice President Leni Robredo as co-chairman of the government’s anti-drug campaign on Oct. 31. Robredo accepted her appointment on Nov. 6, much to the surprise of many, especially her allies in the political opposition, who have advised her against taking on the assignment. ABS-CBN NEWS The President has earlier warned that hewill slap a human rights advocate in front of Robredo but the latter quicklyclarified that she only met with the UN Office on Drugs and Crime and officersof the United States Embassy. MANILA – President Rodrigo Duterte hasapologized to Vice President Leni Robredo for believing a “fake news” that shehad invited a United Nations (UN) prosecutor to look into his administration’swar on drugs. Despite apologizing, President Dutertesaid that he still cannot trust Robredo, who he recently appointed as co-chairof the administration’s anti-narcotics body, since she was from the opposition. He discovered that the information wasnot true upon watching a news report with Robredo directly denying theallegation. “If she says that’s false news, Ibelieve her. And I am sorry because I said you only realize that it is falsenews when the news comes out. And you hear it and you talk about it, you reactto it, that is the problem,” Duterte told reporters in an interview onSaturday. “There can never be a trust that can benurtured between the two of us for the simple reason that Leni Robredo is withthe opposition, ako andito sa kabila,”said Duterte. last_img read more

Syracuse drops regular-season finale despite outshooting Boston College 16-1 in 2nd half

first_img Published on October 30, 2015 at 10:15 pm Contact Jon: [email protected] | @jmettus Despite a late push and outshooting Boston College 16-1 in the second half, No. 12 Syracuse (10-5-2, 3-4-1 Atlantic Coast) lost to the Eagles (9-6-1, 4-4-0), 2-1, in its final game of the regular season in Chestnut Hill, Massachusetts.The Orange will get the No. 7 seed in the ACC tournament and host either North Carolina State or Louisville in the first round at 7 p.m. on Wednesday. The official seeding will be released following the Pittsburgh at Notre Dame game on Saturday slated for a 2 p.m. start.“We weren’t our best tonight, first half,” head coach Ian McIntyre said. “We were just a little bit off pace and we were punished for a couple of mistakes. … We had a magnificent response we just ran out of time.”Orange starting midfielders Juuso Pasanen and Korab Syla returned to the lineup after sitting out of SU’s win over North Carolina State on Oct. 23 and exiting the previous game early because of injury.Pasanen finished with one shot in 89 minutes of action. Syla did not record any stats in his 74 minutes.AdvertisementThis is placeholder text“We tried to get them involved and I thought they both did very well,” McIntyre said.In the first half, Syracuse only put up one shot, which didn’t go on goal. Meanwhile, Boston College scored at the 24- and 38-minute marks.Trevor Davock scored first off a through ball, then Simon Enstrom took advantage of a misplayed ball by SU goalie Hendrik Hilpert, scoring on an empty net from 30 yards out.“It was a choppy game,” McIntyre said. “Boston College did a good job to kind of frustrate us. I thought that they were the better team.”The Orange came out firing in the second half, but only five of its 16 shots in the half went on goal. Defender Kamal Miller made it a one-goal game with just over five minutes left, but SU couldn’t net the equalizer.“Unfortunately that first goal, if we score it five minutes earlier I think we get back in the game,” McIntyre said. “… We created a lot of chances, put some very good crosses into the box. Their goalkeeper pulled off a couple good saves and we didn’t hit the target on a couple of them we probably should have.“Hopefully on another day we find a way to get that goal.” Comments Facebook Twitter Google+last_img read more

Iwobi Happy with Arsenal’s Draw at PSG

first_imgArsenal striker, Alex Iwobi is “glad” with the club’s 1-1 draw with PSG in the UEFA Champions League on Tuesday.Iwobi played all 90 minutes at the Parc des Princes as Arsene Wenger’s men overcame an early setback, no thanksto a first minute goal by Edinson Cavani to draw 1-1 after Alexis Sanchez struck late on.The Super Eagles striker voiced his sentiments after the game stating while he had positive feelings about the result, he also felt disappointed that Arsenal did not win the match in the end. “Tough Game. Glad To Get The Point. However Very Disappointed Not To Grab The Winner,” he wrote on his twitter account @alexiwobi.Iwobi has yet to score in three appearances for Arsenal this season.Share this:FacebookRedditTwitterPrintPinterestEmailWhatsAppSkypeLinkedInTumblrPocketTelegramlast_img read more